
When the boiler of this house failed right before winter 2023, it set up an early test of a new tenant protection in New York state. Photo by Aaron Fernando
Katelyn Crandall and Quinn Knight endured nearly five months without heat after their boiler was damaged, forcing them to rely on costly space heaters and firewood while struggling to keep their pets safe. Their landlord delayed repairs, offered unreasonable options like moving out, and eventually stopped communicating, leading to high energy bills, financial strain, and unsafe living conditions before they used the Tenant Dignity and Safe Housing Act to take legal action