Hotline and Intake
Hotline volunteers serve as the first point of contact for tenants in crisis. They answer and return calls, assist with intake forms, and guide callers toward resources or legal support. This team ensures every tenant’s case begins with care and accuracy.
Data
The data team collects, cleans, and analyzes information about TAP’s clients, services, and case outcomes. Volunteers create reports, identify trends, and support grant writing, program evaluation, and internal policy improvements.
Funding
This team works directly with the Coordinator and Managing Attorney to research new grants, track funding data, and support compliance and reporting for existing awards. Their work ensures TAP has the resources to grow.
Communications
The communications team manages TAP’s external image. Volunteers create social media content, flyers, and outreach materials, while maintaining branding and publicizing TAP’s work across platforms.
Court Monitoring
Court monitors attend housing court proceedings in Ithaca and surrounding towns, documenting key case information and legal trends. Their work helps TAP track eviction patterns, judicial behavior, and barriers to justice in real time.
Technology
Tech volunteers manage and improve the systems that power TAP—like the hotline, website, case tracking tools, and AI chatbot. They also research how tech and legal services intersect to expand access to justice.
Clerical
The clerical team keeps TAP’s internal operations running smoothly. Volunteers organize files, take meeting notes, maintain procedure guides, and support compliance with Cornell and legal clinic policies.
TAP is more than a program—it’s a community of dedicated students, volunteers, and advocates working toward the shared goal of safe, secure housing for all. Every role, whether on the front lines with tenants or behind the scenes supporting operations, plays a critical part in advancing housing justice.
Get to know the passionate leaders behind TAP and see how they’re making housing justice possible.
